Reise Management System (RMS) A comprehensive solution for tour operators and travel agencies

RMS by IDEO Travel Software GmbH is an intelligent booking management system designed to automate and optimize the operations of travel companies. The platform integrates all stages of the travel business, from searching and booking services to financial accounting and analytics.

Advantages of RMS for tour operators

Reduction in routine operation times by 3–5 times
Reduction in routine operation times by 3–5 times
Reduction of errors through automation
Reduction of errors through automation
Sales growth through personalized offers
Sales growth through personalized offers

Resort and hotel management system (RMS) functions for tour operators

Management of accommodation facilities

  • Hotel and resort management Hotel and resort management
  • Number and category management Number and category management
  • Meals and additional services Meals and additional services
  • Treatment programs and resort packages Treatment programs and resort packages

Hotel and resort management

  • Management of an unlimited number of hotels, resorts, and sanatoriums — allows you to scale your business without restrictions.
  • Storage of addresses, contacts, and property categories — provides quick access to information and convenient data structuring.
  • Linkage to suppliers and destinations — helps you easily manage relationships with partners and create offers.

Number and category management

  • Creation and configuration of room types (SGL, DBL, Suite, etc.) — provides flexibility when working with different accommodation formats.
  • Detailed description and photos of each room — helps customers make faster booking decisions.
  • Setting check-in rules and minimum stay requirements — automates operating rules and reduces errors.

Meals and additional services

  • Managing meal types (breakfast, half board, full board, all-inclusive) — makes offers more attractive to different categories of customers.
  • Adding additional services: SPA, wellness, sports, entertainment — increases revenue through upselling.
  • Creating package deals for different customer categories — allows you to create comprehensive tour products for different requests.

Treatment programs and resort packages

  • Medical and wellness procedures — make the product unique for a niche market.
  • Creation of treatment programs and spa packages — simplifies the formation of specialized tours.
  • Combination of accommodation, meals, and treatment in one product — saves time and simplifies sales.

Tour and price management

  • City tours and excursion programs City tours and excursion programs
  • Seasonal pricing Seasonal pricing
  • Special offers and Stop Sales Special offers and Stop Sales

City tours and excursion programs

  • Creating and managing city and regional tours expands your range of services.
  • A day-by-day tour program (accommodation, excursions, meals) helps customers clearly see the value of your offer.
  • Setting prices by accommodation category (EZ/DZ) and services — allows you to work flexibly with different segments of tourists.
  • The ability to combine accommodation, excursions, and transportation in one package — creates a complete turnkey product.

Seasonal pricing

  • Flexible pricing settings for seasons and periods — allows you to maximize profits during peak season and maintain sales during low season.
  • Work with net and gross prices, set commissions — provides transparency for agencies and partners.
  • Automatic linking of seasonal prices to hotels and services — saves time and eliminates errors.

Special offers and Stop Sales

  • Manage promotions, discounts, and special offers — helps attract new customers and retain existing ones.
  • Customize promotions: early booking, last minute, long stays — increases marketing flexibility.
  • Real-time Stop Sales management — prevents overbooking and protects your company's reputation.

Technical support

24/7 technical support: remote assistance via TeamViewer and training for employees on how to use the system.

Documents, integrations, and logistics

  • Documents and media Documents and media
  • Integration with online booking Integration with online booking
  • Transfers and departure points Transfers and departure points

Documents and media

  • Storage of photos, descriptions, advertising materials — creates a convenient content library.
  • Uploading and structuring documents for each object — saves employees time.
  • Generation of texts and HTML pages for web portals — speeds up website and marketing material updates.

Integration with online booking

  • Direct connection to the front office and web portals (via API) — ensures uninterrupted website operation.
  • Automatic transfer of online requests to the back office system — reduces booking processing time.
  • Unified booking database with payment information — increases business transparency and manageability.

Transfers and departure points

  • Management of transfer services and departure points — simplifies logistics organization.
  • Setting rates for routes and service packages — allows for flexible price management.
  • Maintaining schedules and routes — facilitates planning and improves service reliability.

Control and analytics

  • Order monitoring and control Order monitoring and control
  • Reports and analytics Reports and analytics

Order monitoring and control

  • A complete list of all bookings in real time — allows you to always stay up to date.
  • Status control (paid, pending, canceled) — reduces the number of errors and misunderstandings.
  • History of interactions for each customer and order — helps improve service quality.

Reports and analytics

  • Statistics on hotels, resorts, destinations, and customers — enables you to identify trends and plan development.
  • Financial reports on income and profits — ensure financial transparency.
  • Analysis of popular hotels, programs, and tours — helps you develop competitive offers.
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