Corporate email management for travel agencies

Manage corporate email with IDEO

The E-Mail Management module is a modern solution for processing and automating corporate email. It is designed specifically for companies operating in the tourism and visa services sector. With this tool, visa and travel agency software becomes even more efficient: emails are distributed to departments, employees get quick access to correspondence, and customer service processes become transparent and manageable. As part of comprehensive software solutions for the travel industry, the module allows you to automate routine tasks, speed up request processing, and improve service levels.

Who will find the E-Mail Management module useful?

Visa and travel agencies

For centralized processing of customer requests, automation of correspondence, and faster response times.

Tour operators and major companies in the industry

For distributing emails to departments (booking, billing, complaints), monitoring SLAs, and ensuring process transparency.

Support services and customer service departments

For employees to work together on letters, keep track of correspondence, and improve service quality.

Why choose the IDEO e-mail module?

Deep integration
SLA monitoring
AI support

Deep integration

Deep integration with tourism and visa services business processes – letters are automatically linked to customers, orders, and accounting, and converted into tasks or tickets.

SLA monitoring

SLA monitoring and response time control – the system tracks how long it takes to process an email in each department and alerts you to any delays.

AI support

AI support for email processing – automatic categorization of requests (bookings, complaints, offers) and intelligent response suggestions, which speeds up employee work.

Module capabilities

Managing multiple mailboxes

Connect and manage any number of mailboxes

Allows you to centrally control all corporate correspondence, saving your employees time.

Support for IMAP, SMTP, and Microsoft 365 (OAuth2)

Ensures compatibility with all popular email services and secure operation.

Centralized storage and security of correspondence

All emails are stored in one place with secure access, reducing the risk of data loss.

Groups and departments

Combine mailboxes into groups and departments

Employees only see relevant emails, simplifying collaboration.

Automatic routing of emails to responsible employees

Customer requests are forwarded to the right specialist without delay.

Flexible assignment of responsible parties

Each email has an assigned responsible party, eliminating missed requests.

Automation and signatures

Email templates and signatures for different departments

Save time on composing emails and maintain a consistent corporate communication style.

Automatic sorting (Inbox, Archive, Spam)

Emails are always organized and easily accessible to employees.

Support for auto-responders and flexible processing rules

Quick responses to customers and automatic processing of routine emails.

Security and rights management

Set up roles and access rights for employees

Each employee sees only what they need to do their job.

GDPR compliance

Compliance with European personal data protection standards.

Secure authentication via OAuth2

Additional protection for access to corporate email.

Top-level corporate email security

The E-Mail Management module provides a high level of security for corporate email, protecting correspondence from unauthorized access and data leaks. The system supports secure authentication via OAuth2, centralized email storage, and access rights configuration for employees. This is especially important for companies in the travel industry, where working with customer personal data is critical. Using this solution makes corporate correspondence reliable and transparent, making it an ideal choice for travel agency back-office software.

Integration into processes

Link emails to customers, orders, and accounting

All communications are linked to business processes, simplifying control and reporting.

Converting emails into tasks or tickets

Emails are automatically converted into work tasks for employees.

Department statistics and average response time

Allows you to analyze team performance and optimize processes.

Process management

Task, order, and ticket management

Employees can see the full status of each request.

Status control: “open,” “in progress,” “completed”

Ensures transparency and control over task completion.

SLA monitoring of customer response times

The system alerts you when deadlines are missed, improving service quality.

Working together

Internal notes on letters and orders

Employees can exchange comments and instructions within the team.

Collaborative work on a single letter

Several specialists can work on a single request without duplicating actions.

History of changes and actions

Complete transparency of changes and actions for each letter.

AI support

Automatic categorization (bookings, complaints, offers)

The system automatically sorts emails by type, saving employees time.

AI-powered response suggestions

Ready-made response suggestions speed up request processing.

Intelligent routing by topic

Emails are automatically routed to the right departments and specialists.