For tour operators
- Hotel and resort management
- Manual data entry (prices, room availability) or upload via Excel.
- Automatic availability updates after booking.
- Connection to the tour operator's website (data transfer to the web platform).
- Tour packaging
- Option to combine flights + hotels.
- Accounting and reporting
- Automatic generation of invoices and bills.
- Sales and financial statistics.
For visa operators
- Automation of visa processing
- Filling out forms based on passport scans (OCR recognition)
- Automatic filling out of visa forms
- Document management
- Storage of application history, statuses, correspondence
- Automatic customer notifications (order confirmation, list of documents, visa status)
- Working with consulates and partners
- Setting up document submission routes
- Monitoring visa issuance deadlines and dates
Why are we the best?
IDEO is an intelligent business platform and CRM designed specifically for tour operators and visa centers, combining years of industry experience with cutting-edge technology. The system is highly specialized to meet the needs of the travel business, providing a full cycle of automation — from initial contact with the client to visa processing and hotel booking — and is constantly evolving to keep pace with market changes and new technologies. IDEO is not just software, but a reliable technology partner that helps you save time, reduce errors, and increase profits.
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AI assistant for customer responses (integration with ChatGPT)
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Email module – all correspondence is saved in the customer file
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Payment gateway (supports Visa, Mastercard, PayPal, etc.)
AI assistant for customer responses (integration with ChatGPT)
IDEO uses cutting-edge artificial intelligence technology to accelerate client interactions. An integrated chatbot powered by ChatGPT analyzes incoming requests and instantly suggests response options. You can send ready-made solutions to customers with a single click or edit the suggested wording. This reduces request processing time by up to 70% and ensures professional communication 24/7.
Email module – all correspondence is saved in the customer file
No more confusion in your inbox! IDEO automatically collects all correspondence with the client—emails, attachments, and contact history—and attaches it to their card. You always see the full context of the conversation without having to search for information in Outlook or other services. This is especially useful when working in a team: a new manager can instantly get up to speed on a customer's request history.
Payment gateway (supports Visa, Mastercard, PayPal, etc.)
IDEO is integrated with leading payment systems, allowing customers to instantly pay for visas, tours, and other services. You can:
- Customize available payment methods for your target audience
- Automatically generate invoices and track payment status
- Receive notifications when funds are received